Claims

Claims investigations and activity verification

Field verification for open claims: confirm the residence, confirm the activity, obtain the statement, find the witness, and get it back to the adjuster fast enough to affect the reserve.

Verification work that moves a file

  • Residence and occupancy verification
  • Employment and activity checks
  • Recorded statements from claimants, insureds, and witnesses
  • Neighborhood and business canvassing
  • Locate and skip trace on unreachable parties
  • Hospital canvass across 60 medical facilities

Written for the adjuster, usable by counsel

Claims reports are structured so an adjuster can read the outcome in the first paragraph and the file can still stand up later if the claim litigates. Sources are identified, dates and times are specific, and nothing is characterized beyond what was observed or stated.

Speed and reserve impact

Most claims field work is time-sensitive: canvass footage is overwritten, witnesses move, and memories degrade. Assignments that arrive with complete subject information are staged quickly, and we flag anything discovered in the first 24 hours that materially changes the picture rather than holding it for the final report.

Frequently asked questions

What is an activity check?
A short, targeted field verification — typically confirming that the claimant lives where the file says, is or is not physically active, and that vehicles and occupancy match the record. It is a lower-cost alternative to a full surveillance block when the goal is confirmation rather than pattern documentation.
Can you take a statement if the claimant is represented?
Not directly. If a claimant is represented, statements are arranged through counsel. Unrepresented parties and third-party witnesses can be interviewed and recorded with their consent.
How fast will I get the report?
Reports follow promptly after field work concludes. If a specific deadline drives the file — a deposition, mediation, or reserve review — tell us at assignment and we will work to it.

Ready to assign this case?

Send the subject details, claim number, and objective. We confirm the assignment in writing.